Shipping policy

Free standard shipping worldwide

Enjoy complimentary standard shipping on all orders, with no minimum purchase. We ship to the countries and regions available at checkout.

Where your order ships from

Orders are dispatched from Hong Kong or mainland China.

Order preparation

Each bracelet is prepared or adjusted to your selected size after you order. Please allow 1–3 business days for preparation before dispatch, excluding weekends and public holidays. Preparation may take longer during holidays or busy periods.

Estimated delivery

Standard delivery usually takes approximately 6–10 business days after dispatch. Please allow for the preparation time above in addition to transit time. Delivery times are estimates, not guaranteed dates, and vary by destination. Customs clearance, remote locations, holidays and local carrier delays may extend the delivery time.

Shipping confirmation and tracking

You will receive a shipping confirmation when your order has been dispatched, with tracking details when available. Tracking may take time to update after a parcel is handed to the carrier.

Address changes

Please check your delivery address before ordering. If you notice an error, contact Client Services as soon as possible. We cannot guarantee address changes after preparation or dispatch has begun.

Customs and import charges

Free shipping covers standard delivery. Any applicable customs duties, import taxes or carrier handling fees are the customer’s responsibility unless expressly collected at checkout.

Delayed, lost or damaged parcels

If tracking has not updated for an unusual period, your order has not arrived, or your parcel arrives damaged, contact us with your order number and relevant photographs. We will review the shipment and help resolve the issue with the carrier.

For shipping assistance, use our Client Services form or message @liliumvdesign on Instagram.