Refund policy

Effective for orders placed on or after 15 September 2026. Orders placed earlier remain subject to the policy shown when the order was placed.

Change-of-mind returns

Except where required by applicable consumer law, we do not accept returns or exchanges for a change of mind, colour preference, or an incorrectly selected size. Please review the product details and size guide before ordering. If you are unsure about your fit, contact Client Services before purchasing.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order number, a description of the issue and clear photographs. Keep the item and packaging while we review the issue. We will assess the problem and arrange an appropriate repair, replacement or refund, in accordance with your applicable consumer rights.

Where a return is needed for a confirmed damaged, defective or incorrect item, we will cover reasonable return shipping costs and provide instructions. Please contact us before sending an item back so we can give you the correct return address and shipping arrangements.

Applicable consumer rights

This policy does not limit any mandatory rights you have under applicable consumer law, including rights relating to faulty, misdescribed or undelivered goods.

Where UK or EU distance-selling withdrawal rights apply to your order, you may notify us within 14 days of receiving the goods that you wish to cancel without giving a reason, and return the goods within a further 14 days. For these non-faulty returns, you are responsible for the direct return shipping cost. We will refund the amount due, including any original standard delivery charge, within the applicable legal deadline; where permitted, we may wait until the goods are returned or you provide evidence of return. A deduction may apply for handling beyond what is necessary to inspect the goods, where allowed by law.

Any statutory exception for genuinely personalised or bespoke goods applies only where the law permits. Selecting one of our standard S–XXL sizes does not by itself remove any applicable statutory withdrawal right.

Approved refunds

We will notify you after reviewing your claim or returned item. Approved refunds are issued to the original payment method within 10 business days, or sooner where required by law. Your bank or card issuer may need additional processing time. Contact us if you have not received an approved refund after 15 business days.